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ITES

IT Enabled services (ITES), also called web enabled services or remote services or Tele-working, covers the entire gamut of operations which exploit Information Technology for improving efficiency of an organization. It includes soft skills like communication wherein we do make use of computer to feed in the responses. It can be specifically said as involvement of IT into the existing system which lets to assist the end user with a purpose to provide better quality service in the form of a customer guidance platform.

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