Utility is defined as state of being useful, profitable, or beneficial.
And Energy is one such form of Utility sector that engages in the generation, transmission, and distribution of electricity for sale generally in a regulated market. The electrical utility industry is a major provider of energy in our country. It is indispensable to factories, commercial establishments, homes, and even most recreational facilities. Lack of electricity causes not only inconvenience, but also economic loss due to reduced industrial production.
Electric utilities include investor owned, publicly owned, cooperatives, and nationalized entities. They may be engaged in all or only some aspects of the industry. Electricity markets are also considered electric utilities–these entities buy and sell electricity, acting as brokers, but usually do not own or operate generation, transmission, or distribution facilities. Utilities are regulated by local and national authorities.
And these firms need a lot of Information Technology assistance in forms of software which would help them to get their work done in an efficient ant quicker way. The need of the hour is ITeS (Information Technology enabled Services) which would help in automation and thus bring out the best from an organization.
We have worked hand in hand with the Energy department of Odisha to facilitate for the billing services, meter reading, bill generation and making a close vigilance over the effective payments being done by the consumers on a timely basis. Our Energy audit projects have been a great success for the entire state.
Our recent efforts along with Odisha Renewable Energy Development Agency have shown a lot of result and helped us to conduct a Survey and Preparation of Village DPRs of the TSP areas (Household survey and village survey) in 121 villages in Gajapati and Kandhamal districts in Odisha. Based on our survey we could distribute solar lights to the households.
In the recent past we have been working with Odisha Renewable Energy Development Agency to set up an automated Customer Relationship Management Solution and setting up a customer care centre for the existing beneficiaries of the solar products.